FAQs

Do you have a physical retail shop?

No. However, BestValueMart (BVM) has a physical warehouse at 1093 Lower Delta Road, #04-13. Our valuable customers can now select (self-collection @ Lower Delta Rd) upon checkout as a self-collection option. BVM online store continues to operate in the clean warehouse facility with proper system for handling goods and temperature control to ensure that our products are delivered in good condition.

What are your operating hours?

You may place order on our e-shop anytime at your convenience.

For self-collection at physical warehouse or contact of customer service personnel, please refer to our operating hours:

Monday to Saturday: 10am to 5pm

Sunday & Public Holidays: Closed

Self-collection strictly by appointment only. Kindly WhatsApp to +65 8938 3606, indicate your preferred date and time of collection. You will only be able to collect the items AFTER receiving the WhatsApp confirmation from BestValueMart. 

If I do not want to have the items delivered to me, can I do self-collection and have the delivery feel waived?

Yes, you may do self-collection at BVM's physical warehouse (1093 Lower Delta Road, #04-13, Singapore 169204). Delivery fee will be waived upon checkout for self-collection option.

Upon confirmation with payment made, you have 14 days grace period (including date of purchase) for collection or delivery of your items. For example, if you made the purchase on 1st August 2020, the last day of collection or delivery will be 14th August 2020).

Kindly note that the purchased items will be donated after the grace period and we will not process any refunds for the items.

For self-collection customers, please notify us on your preferred collection date via WhatsApp to +65 8938 3606 AT LEAST 24 hours in advance. We value our customers and we want to ensure that the items are already well-packed prior to your arrival. You will receive a WhatsApp reply once the collection date is confirmed.

Is there a minimum order for each transaction?

Nope, there is no minimum order to complete a transaction for both delivery and self-collection options.

BVM welcome you to shop with us anytime and we will deliver to your doorstep.

What is the delivery fee?

Delivery fee will be waived for purchase value above $50.

There is a flat fee of $4.90 per trip for standard delivery (between 2 to 5 working days, excluding weekends and public holidays).

If you need to receive the items urgently, you may opt for next day delivery and a fee of $10.00 applies (order must be made before 3pm, otherwise it may incur 1 more day of lead time). 

If the total purchase value is above $50, the standard delivery fee will be waived. However, if your total purchase value is more than $50 and you have selected the next day delivery option, the $10 fee for next day delivery still applies.

Do you accept cash payment?

BestValueMart online store support cashless initiative, we only accept online bank transfer (bank wire), PayNow, debit and credit card payment.

Cash payment is only accepted if there is additional fee involved for 3M water dispenser installation and the cash is to be paid directly to the 3M authorized installer.

I realized that there is a major change in the “Premium” category, what happen?

BVM values all our customers and we have received overwhelming requests to offer high value premium products for the selections.

Therefore, the BVM team has constantly been working to on-board more products to satisfy our valuable customers.

There will be more premium selections available under the “Premium” category. The products will be categorized according to country of origin.

From premium to basic, BVM brings the world to you at its best value.

Is there further discounts for bulk purchase?

BestValueMart offers competitive pricing for our valuable customers and we welcome all inquiry. If you intend to purchase our products in large quantities, feel free to email your request to enquire@bestvaluemart.com.sg  or WhatsApp to +65 8938 3606.

In addition, BVM will run promotional campaigns on special occasions and selected items will be entitled to further discounted rate. So, please stay tuned!

When will I receive my items?

Upon confirmation with payment made, the items will be delivered to your address between 2 to 5 working days if you have selected the standard delivery option. For orders received after 3pm, there is a chance that your delivery date will be delayed for one (1) more working day.

Working days refer to Mondays to Fridays, excluding weekends and public holidays. You will receive a confirmation message from BestValueMart one (1) day before delivery.

Delivery schedule:

Monday to Friday

9am to 9pm

How can I check out the new arrival items and promotions?

Please "Like" our Best Value Mart's Facebook page for the latest update or subscribe to our mailers (this option is available when you sign up for your Login account). 

We offer a wide range of products at an affordable rate to serve the need of our valuable customers.

I have more questions pertaining to your products, how can I find out more information?

You may email your questions to enquire@bestvaluemart.com.sg or WhatsApp to +65 8938 3606 and our BVM representative will respond to you at the soonest.

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